Privacy Policy
Your privacy and data protection are our top priorities
Last updated: January 15, 2025
Introduction
dawnriftmeadow ("we," "us," or "our") operates dawnriftmeadow.com and provides business scaling solutions to companies across South Africa. This privacy policy explains how we collect, use, store, and protect your personal information when you use our services, visit our website, or engage with our business scaling programs.
We're committed to protecting your privacy and ensuring transparency about our data practices. This policy covers all personal information we collect through our platform, courses, consultations, and related services.
By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We collect information you provide directly, including your name, email address, phone number, company details, and business information when you register for our services or contact us.
Business Data
Information about your business operations, revenue, challenges, and goals that you share during consultations or through our assessment tools to provide personalized scaling solutions.
Usage Information
Data about how you interact with our platform, including pages visited, time spent, features used, and progress through our courses and programs.
Technical Data
Information automatically collected through cookies and similar technologies, including IP address, browser type, device information, and location data.
Information Collection Methods
- Direct collection through forms, registrations, and consultations
- Automatic collection through website analytics and cookies
- Third-party integrations with payment processors and communication tools
- Information provided during phone consultations and meetings
- Data from your participation in our courses and programs
How We Use Your Information
We use your personal information for legitimate business purposes related to providing and improving our business scaling services. Here's how we use different types of information:
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Service Delivery | Personal and business information | Contract performance |
| Course Administration | Contact details, progress data | Contract performance |
| Communication | Email, phone, preferences | Legitimate interest |
| Platform Improvement | Usage data, feedback | Legitimate interest |
| Marketing | Contact details, preferences | Consent |
Specific Uses Include:
- Providing personalized business scaling strategies and recommendations
- Administering your participation in courses and programs
- Processing payments and managing your account
- Sending course updates, program materials, and relevant business insights
- Analyzing platform usage to improve our services and user experience
- Conducting research to develop new business scaling methodologies
- Providing customer support and responding to inquiries
Data Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your information in specific circumstances with trusted partners who help us deliver our services.
Service Providers
We work with carefully selected third-party service providers who assist us in operating our platform and delivering our services. These partners include:
- Payment processors for handling transactions securely
- Email service providers for course communications and updates
- Cloud hosting providers for secure data storage and platform operations
- Analytics providers to understand platform usage and improve services
- Customer support tools to provide timely assistance
Legal Requirements
We may disclose your information if required by law, legal process, or in response to valid requests from public authorities. This includes situations where disclosure is necessary to protect our rights, property, or safety, or that of our users or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We'll notify you of any such changes and ensure your data continues to be protected.
Data Security
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
Technical Safeguards
- Industry-standard encryption for data transmission and storage
- Secure server infrastructure with regular security updates
- Multi-factor authentication for administrative access
- Regular security audits and vulnerability assessments
- Secure backup systems with encrypted storage
Administrative Safeguards
- Limited access to personal information on a need-to-know basis
- Regular training for staff on data protection and privacy practices
- Clear policies and procedures for handling personal information
- Incident response procedures for potential data breaches
- Regular review and updating of security protocols
While we implement strong security measures, no method of transmission over the internet is 100% secure. We continuously work to improve our security practices and protect your information.
Your Rights and Choices
You have several rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them:
Access and Portability
You can request access to the personal information we hold about you. We'll provide you with a copy of your data in a commonly used format. You can also request that we transfer your data to another service provider where technically feasible.
Correction and Updates
If your personal information is inaccurate or incomplete, you can request that we correct or update it. You can also update much of your information directly through your account settings on our platform.
Deletion
You can request that we delete your personal information, subject to certain legal and legitimate business requirements. We'll honor deletion requests unless we need to retain information for legal compliance or legitimate business purposes.
Marketing Communications
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly. Even if you opt out of marketing communications, we may still send you important service-related information.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below. We'll respond to your request within 30 days and may ask you to verify your identity before processing your request.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
| Information Type | Retention Period | Reason |
|---|---|---|
| Account Information | Active account + 3 years | Service delivery, legal compliance |
| Course Data | Active account + 5 years | Educational records, progress tracking |
| Payment Information | 7 years | Legal and tax requirements |
| Marketing Data | Until consent withdrawn | Consent-based processing |
| Analytics Data | 2 years | Platform improvement |
When we no longer need your personal information, we securely delete or anonymize it. Some information may be retained in anonymized form for statistical purposes and service improvement.
International Data Transfers
While we primarily process your data within South Africa, some of our service providers may be located in other countries. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data.
Transfer Safeguards
- Standard contractual clauses with international service providers
- Adequacy decisions for transfers to countries with equivalent data protection
- Additional security measures for transfers to countries without adequate protection
- Regular review of transfer arrangements to ensure ongoing protection
Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our platform, analyze usage patterns, and provide personalized content. Here's what you should know about our cookie practices:
Types of Cookies We Use
- Essential cookies required for platform functionality and security
- Analytics cookies to understand how you use our platform
- Preference cookies to remember your settings and choices
- Marketing cookies to deliver relevant content and measure campaign effectiveness
Cookie Management
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our platform. We provide a cookie preference center where you can manage your cookie choices for non-essential cookies.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through prominent notice on our platform or by sending you an email.
We encourage you to review this policy periodically to stay informed about how we protect your information. The "Last updated" date at the top of this policy indicates when it was most recently revised.
Children's Privacy
Our services are designed for businesses and are not intended for individuals under the age of 18. We don't knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately so we can take appropriate action.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your rights, or have concerns about how we handle your personal information, please contact us:
Email: info@dawnriftmeadow.com
Phone: +27119856291
Address: 377 Rupert St, Brooklyn, Pretoria, 0181, South Africa
We're committed to addressing your privacy concerns promptly and transparently.